Support
How can we help?
We're a small, focused team and we respond fast. Reach us directly or find answers below.
Get in touch
Account & Data Issues
Something looks wrong, data isn't updating, or you can't access your account.
support@rainsight.ioGetting Started
Connecting your Amazon account, onboarding help, or setup questions.
help@rainsight.ioSales & Partnerships
Rainsight for your team, agency, or brand portfolio. Let's talk.
sales@rainsight.ioTypical response time: 1 business day.Our team is based in the US and monitors support Monday–Friday. For urgent issues affecting your live account data, include “Urgent” in your subject line.
Frequently Asked Questions
After signing in at go.rainsight.io, you'll be prompted to authorize your Amazon account via the standard Amazon OAuth flow. This grants Rainsight read-only access to your sales and advertising data. If you run into issues during authorization, email help@rainsight.io with a screenshot and we'll sort it out.
Rainsight connects to Amazon's Selling Partner API (SP-API) to pull sales, traffic, and inventory data for your account. We use this data exclusively to power your Rainsight dashboard. We do not sell or share your data with third parties.
After connecting your Amazon account, Rainsight prioritizes recent data first. You'll typically start seeing data for the trailing week within 20 minutes. Full historical data syncs within 24 hours. If nothing appears after 24 hours, email help@rainsight.io and we'll take a look.
Rainsight syncs your Amazon data daily with a 24-hour lag. This is a constraint of Amazon's data pipeline; the most recent complete day is always from the prior day. If you notice a gap beyond 24 hours, contact support@rainsight.io and we'll investigate.
You can cancel directly from your account settings at go.rainsight.io. Go to Account Settings → Plans & Billing → Cancel Plan. If you run into any issues, email support@rainsight.io and we'll take care of it within one business day.
Invoices are available under Account Settings → Plans & Billing → Billing History. You can download a PDF invoice for any past payment. If you need an invoice resent or have a question about a specific charge, email support@rainsight.io.
You can add or change your payment method under Account Settings → Plans & Billing → Payment Method. If you're having trouble updating your card, email support@rainsight.io and we'll help you sort it out.
Go to Account Settings → Amazon Integration. From there you can reauthorize your existing connection or remove it and reconnect. If your integration shows as disconnected or you're seeing stale data, try reauthorizing first. Still having issues? Email help@rainsight.io.
Email support@rainsight.io with a description of the issue and a screenshot if possible. Include the ASIN or campaign affected if relevant. We take data accuracy seriously and investigate all reports.